They were 30 minutes late, but stayed the extra time on the back end. Needed an extra half hour to clean and approached me for approval before they stayed, which I thought was good. The cleaners worked very hard. I noticed sweat on both cleaners’ brows and they didn’t stop. I thought they did an excellent job and will use them again. The cleaning supplies they brought in were far superior to my own. For example, they have a vacuum cleaner that fits like a backpack on the cleaner and is extremely strong. If I had them use my vacuum, I know I wouldn’t have seen the same level of cleanliness. The difference is only $3 per hour for them to use their own supplies, and I think it’s worth the price to get the best cleaning that you can.